A chatbot is a software or computer program that simulates human conversation or "chatter" through
text or voice interactions.
Advanced AI-based bots utilize a database of information, deep learning, machine learning, and NLP to recognize patterns in conversation. This allows them to respond realistically and engage users as humans do!
Users in both business-to-consumer (B2C) and business-to-business (B2B) environments increasingly use chatbot virtual assistants to handle simple tasks. Adding chatbot assistants reduces overhead costs, uses support staff time better and enables organizations to provide customer service during hours when live agents aren't available.
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Our state-of-the-art chatbot technology utilizes artificial intelligence and natural language processing to deliver personalized experiences, streamline workflows, and enhance customer satisfaction.